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Training Department Manager
This position is: Full Time
Position Location: Lake Charles, LA

JOB TITLE: Training Department Manager

GENERAL SUMMARY OF DUTIES:   Manages the educational process to ensure staff competency and proper documentation which impacts the revenue cycle.  Ensures new hires and existing employees receive proper training and continual education in order to excel in their positions.

SUPERVISION REQUIRED:  Reports to the Human Resources Director

SUPERVISION EXERCISED:  Float Pool staff, trainers and OSHA/Employee Health Nurse



1.      Effectively partners with departmental leadership, especially physicians, to ensure clinical staff members are adequately trained and equipped to provide excellent patient care.

2.      Manages float pool training schedule with various clinics.

3.      Provides training and continuing education on electronic medical record software and all software programs necessary for clinic operations.

4.      Exercises independent judgment in the hiring, coaching/development, performance evaluation and termination of assigned employees.

5.      Responds to incoming clinical questions from all departments.

6.      Ensures newly added clinics are adequately supplied and supported.

7.      Partners with I.T. Department in problem resolution of software programs.

8.      Partners with Quality & Compliance Director for problem resolution of various clinical documentation requirements.

9.      Partners with Revenue Cycle Director to ensure that training on clinical documentation is strategically aligned with revenue cycle goals.

10.  Manages the priorities and daily work duties of the OSHA/Employee Health Nurse.

11.  Provides back-up support for float pool as needed.




  1. Graduation from an accredited senior high school.
  2. Medical Assistant certification or LPN license preferred.


  1. Minimum 10 years of medical assistant experience or 5 years of LPN experience.
  2. Ambulatory clinic experience required.

  1. Ability to teach, coach and mentor others in the learning process.
  2. Microsoft Office:  must be proficient in Word and Excel
  3. Ability to communicate effectively in written and verbal form with employees of all levels.
  4. Strong customer service focus and the ability to utilize good judgment in problem solving.


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