GENERAL SUMMARY OF DUTIES:
The Patient Financial Counselor is responsible for creating patient
estimates and collecting patient balances but
will also understand the process of collecting for prior authorizations.
for creating and collecting patient responsibility estimates for surgeries or
2. Answers phone calls from patients and other team members regarding balances on
2. Provides professional customer service for incoming calls
and patient walk-ins.
patient insurance benefits and calculates personal balances.
fees with patients.
method of payment.
appropriate payment arrangements.
the process of obtaining deposit at the time of service.
all available account information.
to messages promptly.