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Patient Financial Counselor (Center For Orthopaedics)
This position is: Full Time
Position Location: Lake Charles, LA

GENERAL SUMMARY OF DUTIES:

 

The Patient Financial Counselor is responsible for creating patient estimates and  collecting patient balances but will also understand the process of collecting for prior authorizations.

 

ESSENTIAL FUNCTIONS:

1.   Responsible for creating and collecting patient responsibility estimates for surgeries or  procedures.

2.   Answers phone calls from patients and other team members regarding balances on accounts.

2.   Provides professional customer service for incoming calls and patient walk-ins.

·         Reviews patient insurance benefits and calculates personal balances.

·         Reviews fees with patients.

·         Determines method of payment.

·         Negotiates appropriate payment arrangements.

·         Initiates the process of obtaining deposit at the time of service.

3.      Reviews all available account information.

4.      Documents all calls.

5.      Responds to messages promptly.

Requirements:

EDUCATION:

High school diploma or equivalent


EXPERIENCE:    

  1. Previous collection experience (preferably in the medical field)
  2. Working with the public
  3. Handling complaints
  4. Making quick and logical decisions  

 

REQUIREMENTS:

 

  1. Ability to persevere in collection efforts.
  2. Proficiency in ten-key.
  3. Ability to clearly communicate with patients regarding account balances.
  4. Proficiency in Microsoft Office software. 

 

 

 

 


 

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