GENERAL SUMMARY OF
The Patient Financial Counselor/Billing Specialist
will have the primary responsibility of collecting patient balances but will
also understand the process of collecting for precertification.
Answers phone calls from patients
Deals with all calls and Patient walk-ins professionally.
Reviews patient insurance benefits and calculates personal
Reviews fees with patients.
Determines method of payment.
Negotiates appropriate payment arrangements.
Initiates the process of obtaining deposit at the time of service
Provides accurate information
Reviews all available account information
Handles all issues as fully as possible.
Documents all calls
Responds to messages promptly