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Patient Financial Counselor
This position is: Full Time
Position Location: Lake Charles, LA

GENERAL SUMMARY OF DUTIES:

The Patient Financial Counselor/Billing Specialist will have the primary responsibility of collecting patient balances but will also understand the process of collecting for precertification.

ESSENTIAL FUNCTIONS:

1.      Answers phone calls from patients

2.      Deals with all calls and Patient walk-ins professionally.

·         Reviews patient insurance benefits and calculates personal balances.

·         Reviews fees with patients.

·         Determines method of payment.

·         Negotiates appropriate payment arrangements.

·         Initiates the process of obtaining deposit at the time of service Provides accurate information

3.      Reviews all available account information

4.      Handles all issues as fully as possible.

5.      Documents all calls

6.      Responds to messages promptly

 


Requirements:

EDUCATION:

High school diploma or equivalent


EXPERIENCE:    

  1. Previous collection experience (preferably in the medical field)
  2. Working with the public
  3. Handling complaints
  4. Making quick and logical decisions
  5. Collecting accounts  

 

REQUIREMENTS:

 

1)      Ability to persevere in collection efforts in face of criticism.

2)      Ten-key ability needed.

3)      To work with the public, sometimes in stressful situations

4)      To diffuse angry and unhappy people

5)      To communicate one on one with physicians

6)      Logical thinking and decision making

7)      Basic computer knowledge and skills are needed

8)      Good communication skills are necessary

9)      Troubleshooting skills

10)  Microsoft Word and Excel skills are helpful


 OTHER REQUIREMENTS

  1. Processes the daily deposit
  2. Processes Credit Card payments
  3. Processes refund requests
  4. Performs other data entry functions as assigned or as requested.
  5. Completes all other tasks and projects as assigned

 

KNOWLEDGE:

  1. Adequate and appropriate levels of oral and written communication of the English language
  2. Basic math
  3. Basic keyboarding and computer
  4. Previous medical experience is helpful.

 

 

 

 


 

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