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Patient Access Representative (Check-Out) - Center for Orthopaedics
This position is: Full Time
Position Location: Lake Charles, LA


GENERAL SUMMARY OF DUTIES: To represent Imperial Health in a courteous and efficient manner by greeting patients, calculating amount owed, collecting payments, and scheduling appointments.


1. Greet all patients in a friendly and courteous manner.

2. While checking patients out cashier monitors charts for balances or delinquent accounts.

3. Based on the insurance verification notes cashiers calculate the patient's payment.

4. Collects the appropriate amount of money from each patient.

5. Schedules (cancels when necessary and reschedules) appointments in

accordance with doctors' instructions when patients check out or when they walk in the office.

6. Direct patients to the Imaging Center and Prepare Center when they are given orders for Radiology services and/or blood work.

7. Respect and maintain the privacy and dignity of patients and family members.

8. Performs all other tasks as assigned by manager.


1. Checks patients out.

2. Implement charges and payments.

3. Responsible for collecting and making deposits according to protocols.

4. Balance daily using cash policy guidelines.

5. Makes return appointments.


1. Knowledge of computers

2. Knowledge of cashiering

3. Knowledge of medical terminology

EDUCATION REQUIREMENTS: High School diploma or equivalent

EXPERIENCE: Previous medical office experience is required.


1. Strong communication skills and professional personal presentation

2. Great attention to detail and stress tolerance

2. Skills in cashiering

3. Skills in computer

4. Skills in medical terminology


1. Ability to communicate effectively in written and verbal form

2. Ability to use the computer

3. Ability to be a team player

4. Ability to work flexible hours

5. Must be able to handle multi-tasks

6. Must be able to work in a fast paced work environment

7. Ability to model effectively with many types of people at all levels

8. Ability to be service oriented

9. Ability to exercise initiative, judgment and decision making in employment


10. Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes

This position is responsible for checking patients out and collecting appropriate payment at point of service in a busy clinic setting. Excellent customer service experience is required. 

Requirements: Previous medical office experience is required.


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