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Patient Access Representative-Check In (Center For Orthopaedics)
This position is: Full Time
Position Location: Lake Charles, LA

GENERAL SUMMARY OF DUTIES: To represent Center For Orthopaedics in a courteous and efficient manner. Handling all applicable phone calls, schedule appointments, prepare for and greet patients. Process all payments made through the clinic. Respect and maintain the privacy and dignity of patients and family members. Be responsible for the readiness of the reception area for each working day. Have all front desk activities fully operational at the start of business.


Check-In Process:

1. Greet patients in a courteous and friendly manner.  This function requires the ability to stand for extended periods of time.

2. Advise and direct patients, including walk-ins, appearing at the front desk about registration procedures.

3. Notify clinical staff of patients' arrival.

4. At time of appointment, verify and/or update demographic and insurance information.

5. Have patient complete all other intake forms as required by clinic policy.

6. Determine the patient's eligibility for services by utilizing the current software program.

7. Assist patients in accurately completing appropriate forms and documents for the required information.

8. Review and process House Call Log.


1. Communication Skills - Strong communication skills and have personal professional appearance

2. Computer Skills – To perform this job successfully, an individual should be able to learn and use multiple computer software programs.

3. Mathematical Skills – Ability to add, subtract, and multiply; count currency


1.  Must be able to stand for extended periods of time.

2. Must be able to communicate effectively in written and verbal form, answer frequent telephone calls

3. Must be able to type 40 WPM

4. Must be able to work as a team player

5. Must be able to work flexible hours

6. Must be able to multi-task. Frequent interruptions require being able to handle a fast-paced work environment.

7.Must be service oriented

8. Ability to exercise initiative

9. Deals effectively with all races, nationalities, cultures, disabilities, ages and genders.

10. Must comply with HIPPA confidentiality standards when accessing or communicating patient information.

Requirements: Previous medical office experience is required.


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