TITLE: Patient Access Representative
GENERAL SUMMARY OF DUTIES: To represent Imperial Health in a
courteous, efficient and friendly manner by receiving patients all patients to
the Center for Orthopaedics office.
and checks in patients in a courteous and friendly manner.
updated insurance cards and identification cards as needed upon arrival.
that insurance verification specialist has verified each patients insurance and
that the insurance is active.
patient to the vitals station when vital signs are necessary.
that the patient updates his/her registration in Phreesia according to Imperial
6. Advises and directs patients, including
walk-ins, appearing at the front
desk about registration procedures
While Checking patients in, monitors charts for credit status of delinquent
Accounts or surgery deposits required
and directs them to appropriate business office personnel.
Respect and maintain the privacy and dignity of patients and family members.
Responsible for the readiness of the reception area for each working day. Have all front desk activities fully
operational at the start of business.
Assist patients in accurately completing appropriate forms, Phreesia and all
At the end of the day ensure that the reception area is clean and make sure all
chairs in the waiting area are aligned properly and the gate is closed.
Performs all other tasks as assigned by manager.
2. Knowledge of customer service
3. Knowledge of medical terminology
REQUIREMENTS: High School diploma or equivalent
medical office experience preferred but not required.
Strong communication skills and professional personal presentation
Great attention to detail and stress tolerance
Skills in computer
Skills in medical terminology
1. Ability to communicate effectively in written
and verbal form
2. Ability to use the computer
3. Ability to be a team player
4. Ability to work flexible hours
5. Must be able to handle multi-tasks
6. Must be able to work in a fast paced work
7. Ability to model effectively with many types
of people at all levels
8. Ability to be service oriented
9. Ability to exercise initiative, judgment and
decision making in employment
Deals effectively with all races, nationalities, cultures, disabilities, ages
and both sexes
CONDITIONS: Office setting.
Busy clinics with many patients, calls and other interruptions, which
requires being able to handle a fast-paced work environment during entire time
at work. Must be able to prioritize
multiple projects. Must maintain strict
confidentiality and exercise professionalism when interacting with staff,
managers, supervisors, physicians, external customers, etc.
DEMANDS: requires continuous standing, sitting, frequent
walking, bending, and stooping. May
require lifting 50 to 100 pounds.
Exposure to possible Hazardous Materials/conditions and infectious