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Patient Access Representative - Dr. Springer
This position is: Full Time
Position Location: Lake Charles, LA

JOB TITLE: Patient Access Representative 

GENERAL SUMMARY OF DUTIES: To represent Imperial Health in a courteous, efficient and friendly manner by receiving patients.


1. Greets and checks in patients in a courteous and friendly manner.

2. Obtains updated insurance cards and identification cards as needed upon arrival.

3. Ensures that insurance verification specialist has verified each patients insurance and that the insurance is active.

4. Directs patient to the vitals station when vital signs are necessary.

5. Ensures that the patient updates his/her registration in Phreesia according to Imperial Health guidelines.

6. Advises and directs patients, including walk-ins, appearing at the front

desk about registration procedures

7. While Checking patients in, monitors charts for credit status of delinquent

Accounts or surgery deposits required and directs them to appropriate business office personnel.

8. Respect and maintain the privacy and dignity of patients and family members.

9. Responsible for the readiness of the reception area for each working day. Have all front desk activities fully operational at the start of business.

10. Assist patients in accurately completing appropriate forms, Phreesia and all documents required.

11. At the end of the day ensure that the reception area is clean and make sure all chairs in the waiting area are aligned properly and the gate is closed.

12. Performs all other tasks as assigned by manager.


1. Knowledge of computers

2. Knowledge of customer service

3. Knowledge of medical terminology

EDUCATION REQUIREMENTS: High School diploma or equivalent

EXPERIENCE: Previous medical office experience preferred but not required.


1. Strong communication skills and professional personal presentation

2. Great attention to detail and stress tolerance

3. Skills in computer

4. Skills in medical terminology


1. Ability to communicate effectively in written and verbal form

2. Ability to use the computer

3. Ability to be a team player

4. Ability to work flexible hours

5. Must be able to handle multi-tasks

6. Must be able to work in a fast paced work environment

7. Ability to model effectively with many types of people at all levels

8. Ability to be service oriented

9. Ability to exercise initiative, judgment and decision making in employment


10. Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes

ENVIRONMENTAL/WORKING CONDITIONS: Office setting. Busy clinics with many patients, calls and other interruptions, which requires being able to handle a fast-paced work environment during entire time at work. Must be able to prioritize multiple projects. Must maintain strict confidentiality and exercise professionalism when interacting with staff, managers, supervisors, physicians, external customers, etc.

PHYSICAL/MENTAL DEMANDS: requires continuous standing, sitting, frequent walking, bending, and stooping. May require lifting 50 to 100 pounds. Exposure to possible Hazardous Materials/conditions and infectious diseases.

Requirements: Previous front office experience in a medical setting is preferred.


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