GENERAL SUMMARY OF DUTIES: To
represent Imperial Health in a courteous and efficient manner. Handling all applicable phone calls, schedule
appointments, prepare for and greet patients.
Process all payments made through the clinic. Respect and maintain the privacy and dignity
of patients and family members. Be responsible
for the readiness of the reception area for each working day. Have all front desk activities fully
operational at the start of business.
SUPERVISION REQUIRED: Reports to assigned
team leader, department/practice manager and/or physician
SUPERVISON FUNCTIONS: This position
does not supervise any employees.
Greet patients in
a courteous and friendly manner.
Advise and direct
patients, including walk-ins, appearing at the front desk about registration
staff of patients’ arrival.
At time of
appointment, verify and/or update demographic and insurance information.
complete all other intake forms as required by clinic policy.
the patient’s eligibility for services by utilizing the current software
in accurately completing appropriate forms and documents for the required
Review and process House Call Log.
process incoming calls from patients.
when necessary and reschedule) appointments in accordance with clinic policy.
consultation requests and referrals from other physicians/providers. Make appointments according to clinic policy.
route messages to clinical personnel as needed.
Confirm patient appointments.
of delinquent or outstanding balances prior to the appointment.
Create accounts for
new patients after eliminating existence of possible previous account.
Call all no-show
appointments and reschedule if necessary. Document and input ‘no-show’ charge
as per clinic policy.
Confirm all Advanced
Beneficiary Notices are signed for lab, injection, and any procedure when
and record in patient’s account.
according to protocol.
appointments if applicable.
Perform all other
tasks as assigned by manager.
1. Communication Skills - Strong communication
skills and have personal professional appearance
2. Computer Skills – To perform this job
successfully, an individual should be able to learn and use multiple computer
Skills – Ability to add, subtract, and multiply; count currency
1. Must be able to communicate effectively
in written and verbal form, answer frequent telephone calls
2. Must be able to work as a team player
3. Must be able to work flexible hours
4. Must be able to multi-task. Frequent interruptions require being able to
handle a fast-paced work environment.
be service oriented
6. Ability to exercise initiative
effectively with all races, nationalities, cultures, disabilities, ages and genders.
comply with HIPAA confidentiality standards when accessing or communicating