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This position is: Full Time
Position Location: Lake Charles, LA



1.  Communicates performance expectations to assigned staff.

2.  Collects time off requests from assigned staff.

3.  Monitors attendance.

4.  Assigns general duties and control the work flow in the front office.

5.  Provides orientation and training to assigned staff.

6.  Participates in the selection of new hires.

7.  Participates in the performance evaluation/disciplinary process.

8.  Answers incoming calls, makes appointments, takes prescription refill

     requests, accepts consult requests, referrals, and preauthorizations from other             

     physicians and notifies doctors of the same.

9.  Makes outgoing telephone calls confirming appointments, updating as

     needed, and forwarding information.

10.  Schedules (cancels when necessary and reschedules) appointments in

     accordance with doctors’ instructions.

11.  Per appointment scheduled, orders charts for each day’s schedule in advance 

     and updates a chart when necessary.  Prints fee ticket as the patient checks 

     in for their appointment.

12.  Checks in patients in a courteous and friendly manner and places  

     charts and charge tickets in correct places.

13.  Advises and directs patients, including walk-ins, appearing at the front

     desk about registration procedures.

14.  Directs patients to lab and X-ray and instructs them regarding next steps.

15.  While making an appointment, monitors charts for credit status of delinquent


16.Schedules special procedures in house, such as (GXT,Lab, X-Rays).

17.Records and gives accurate information for messages for doctors and nurses.

18.Calls all no shows at the end of the day and documents in the

     computer and the patient’s chart.    

19.Performs all other tasks as assigned by manager or doctor.



1.         Checks patients out.

2.         Implement charges and payments.

3.         Balance daily using cash policy guidelines.

4.         Makes return appointments.




EDUCATION REQUIREMENTS: High School diploma or equivalent


EXPERIENCE: Previous medical office experience preferred but not required.



1. Skills in communication.

2. Skills in cashiering

3. Skills in computer

4. Skills in medical terminology



1.  Ability to communicate effectively in written and verbal form

2.  Ability to use the computer

3.  Ability to be a team player

4.  Ability to work flexible hours

5.  Must be able to handle multi-tasks

6.  Must be able to work in a fast paced work environment

7.  Ability to model effectively with many types of people at all levels

8.  Ability to be service oriented

9.  Ability to exercise initiative, judgment and decision making in employment matters.


ENVIRONMENTAL/WORKING CONDITIONS: Office setting.  Frequent telephone calls during entire time at work.  Frequent interruptions, which requires being able to handle a fast-paced work environment during entire time at work.   Must be able to prioritize multiple projects.  Must maintain strict confidentiality and exercise professionalism when interacting with staff, managers, supervisors, physicians, external customers, etc.


PHYSICAL/MENTAL DEMANDS: requires continuous standing, sitting, frequent walking, bending, and stooping.  It may be required to lift 50 – 100 pounds.   Exposure to possible Hazardous Materials/conditions and infectious diseases.


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